Updated -12th March 2021
Information we may collect
As a market research and analytics company, we collect information or Personal Data which might include your name, contact details, title, occupation and any other background information from you when you create a user account on the Spire Platform. If you do not expressly provide this information, you will not be able to create a user account on the Spire Platform.
We collect Personal Data which you choose to provide to us directly, and which might include your Biometric data; name, age, email, location, address, Income level, Employment data, Education, Professional qualifications, marital data, number of children, social media handles, Financial Data; account name and number, and other payment information when you agree to use our services and/or participate in our surveys and other ancillary services offered via the Spire Platform.
We may combine the information we receive from you with information we receive from other sources.
How do we use the information we may collect
As to client data we collect, we do not use the information for any purpose other than to fulfil our obligations to clients. We keep client information secure at all times and prevent the use and disclosure of it by our employees or any third parties.
We may share your Personal Data with others such as:
In addition to the above, we may share Personal Data about you with others to the extent you consent to such sharing.
We understand the need for your personal data to remain secure and private and we have implemented appropriate technical and organizational security measures to protect your personal data from loss, misuse, data breaches, modification or destruction. Only authorized personnel and third parties will have access to any personal data provided by you, which is limited to the extent they need to do their job or provide their services. While we are committed to earning and keeping your trust with these precautions, we cannot guarantee that unauthorized persons will not obtain access to your information as any provided information is exposed to inherent risks associated with Internet usage.
If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Spire Platform or providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Spire Platform. We may also post a notice on the Spire Platform if a security breach occurs.
Please note that while we take reasonable steps to verify your identity before granting User’s profile access, you also play an important part in securing your own data. To protect your privacy and security, you should never share your user account’s password with anyone. The responsibility for maintaining the secrecy of your unique password and account information is yours at all times.
We will retain your information for as long as your account is active or as needed to provide you services and to fulfil the purposes for which the data was collected. We may keep data longer if we have a legal obligation to keep it or to maintain necessary records for legal, financial, compliance, or other reporting obligations, and to enforce our rights and agreements.
When you use the Spire Platform, we and our partners, affiliates, and/or service providers may send one or more cookies or similar technologies to your computer or other device to collect information on how you use the Spire Platform to enable us improve the quality of our services, the Spire Platform and the online experience of our visitors and users.
We use the following groups of cookies:
Subject to applicable law, you may be entitled to certain rights regarding the personal data Spire maintains about you. For instance, you may have the right to request access to your information, obtain a copy of it as well as information about how we use it. You may have the right to request that we correct incorrect, inaccurate or out-of-date information about you. You may also have the right to request that we stop processing your information and/or withdraw your consent to such processing and to ask us to delete your information.
In the event that you no longer wish your data to be processed as described in this Policy, or if you wish to access, rectify, cancel or oppose such processing, please contact us at [email protected] Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Spire by the nature of its business connects you with different third parties through their offers and surveys. To this end, the Spire Platform will contain links to other platforms not administered by Spire.
Spire may provide your information to the third party so that we can facilitate the relationship between you and the third party. However, Spire is not responsible for the privacy practices or the content of any non-Spire platform to which a user is redirected from the Spire Platform. We are not responsible for the protection and privacy of any information you provide whilst visiting other websites and sites not governed by our Privacy Statement. We cannot control the content or security of such websites. We cannot be held responsible for any loss or damage incurred by a user as a result of visiting such websites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
Spire understands the importance of protecting children's privacy, particularly in their online interactions and as such, the Spire Platform is not directed at children 18 years of age and younger. Spire therefore will not intentionally collect information about anyone under the age of 18 and requests that no such information be submitted to us.
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Please read the following Terms and Conditions carefully before accessing Spire’s Services. If you
continue to use the site, you agree to be bound by these terms and conditions.
These terms would take about 17 minutes to read.
These Terms and Conditions (this “Agreement”) constitute a legally binding agreement between You and Spire Solutions Limited governing your use of the Spire application, website, and technology platform (collectively, the “Spire Platform” or “Platform”).
If You are accessing the Spire Platform on behalf of a company or organisation, You agree to the terms on behalf of that organisation and represent that You have authority to bind that company or organisation to the terms contained herein. If You do not have such authority, You must not accept this Agreement and must not use the Services accessible under it.
You agree that by accessing the Spire Platform, You have read, understood, and agree to be bound by all of these Terms and Conditions. If You do not agree with all the Terms and Conditions, then You are expressly prohibited from Using the Spire Platform and You must discontinue use immediately.
The information provided on the Spire Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Spire Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Spire may change the terms and conditions of this Agreement from time to time. Such changes shall not be binding upon you unless we provide you with advance notice of such changes to this Agreement, in which case they will become effective on the date specified in the notice. To the extent permitted by law, continued use of the Spire Platform or Services after any such changes are in effect shall constitute your consent to such changes you agree that modification of this Agreement does not create a renewed opportunity to opt-out of contractual obligations to Spire. Spire reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting.
The Spire Platform provides a range of services that enable businesses to get insights into their products and their customer perception of their products. We provide services including but not limited to
You/Your: a Tester, User or any other individual or entity or end-user accessing the Spire Platform, its contents, submitting the registration form, or participating in the Services offered through the Spire Platform, whether personally or on behalf of an entity.
We/Us/Our: Spire Solutions Limited, Spire.Africa, spire Platforms and/or partners.
Any use of the above or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
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